Refund Policy
Last updated: 20 May 2026
Plain-language summary, written by SalaryRight. These terms have not yet been independently reviewed by a solicitor; we'll update them before charging customers. SalaryRight is a trading name of PixelArc Ventures Ltd (England & Wales). Questions: hello@salaryright.com.
Our money-back guarantee
If you complete your negotiation with our help and your final accepted offer is less than £5,000 above your original offer (or your current pay, for a raise), we refund your £99 in full. No forms, no questions, no haggling.
To qualify
- Use SalaryRight through to a closed outcome — you accepted or rejected the final offer.
- Engage with our recommendations — send at least some of the drafted emails or use the suggested strategy.
- Report your final outcome to us within 30 days of accepting.
How the refund happens
In most cases it's automatic: when you record a final outcome below the £5,000 threshold, we refund your original payment method. Refunds typically reach your card within 5–10 business days. You can also request a refund at any time from your dashboard.
When the guarantee doesn't apply
- You signed up but never engaged — no drafts reviewed, no emails sent, no recruiter replies shared.
- You received a clear £5,000+ uplift, the evidence is in your case, and you're asking for a refund anyway.
When in doubt, we refund
If a case is borderline, we err on the side of refunding. We'd rather honour the guarantee broadly than argue about it. If you ever feel let down, email hello@salaryright.com.